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received a recall on a 2008 Touareg for fuel pump flange. Before I could get the vehicle to a dealership, closest is 60 miles, vehicle stopped and wouldn’t stop. Got to a local shop, after troubleshooting and calling VW they advised fuel pump had failed. There are 2...
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1.1
#1107665
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Having recently purchased a new Volkswagen, our experience with the selling dealership was dreadful. They were dismissive and questioning about or concerns regarding delivery inspection information and the way in which our new vehicle was received when delivered. The...
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Anonymous
Jasper2

Just how were you "damaged?" What were the accessories? Mats? First aid kit? Did you want these gift wrapped?I could understand that you thought things should have been ar...

1.0
I didn't like
  • Customer care
#1100207
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I was billed for CarNet on a vehicle that was traded in. My rep at the dealer said everything would be cancelled because they turn in the vin number to VW. NOT TRUE!!@ I was just billed 199 for the CarNet automatic subscription. I called the day it was posted to my...
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1.0
I didn't like
  • Custimarer care
  • Customer service experience
  • Service supervisor and his excuse
#1095851
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Volkswagen Of America - Froud

Volkswagen Of America
#1114455
Careful with this diler they gave me a car and now they take it away giving me a worse one. According to them they say that the car had greater damage and they signed for minor damage. Beware they are scammers. Especially Javier cared for him and Carlos
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Volkswagen Of America - Very understanding

Volkswagen Of America
#1111288
3.8
Details
Will contact me later Today or Monday
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Volkswagen Of America - Worse company EVER

Volkswagen Of America
#1090521
Don't trust them. They sell Junk ...and lie and will NOT stand behind there JUNK
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Volkswagen Of America - Bad car maker

Volkswagen Of America
#1086135
1.0
Details
The key immobilize problem sometimes work on and off
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Staff
What a shame... they force me to give my car back because of there lying and scaming. Said if there is no fix you are going to HAVE to give it back . Well i give it back the all of a sudden have a fix...WONT LET ME BUY MY CAR BACK. No bad VW screwed me over twice....
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Anonymous
Anonymous

VW told me that on the phone, and that was a recorded conversation.

Anonymous
Anonymous

Exactly who told you that you HAD to turn in your VW? I still have mine, and I love it and am keeping it.

1.0
#1090335
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I am a very disgruntled owner..as soon as I paid off the car..my problem is a stalling car..brought it to VW dealer couldnt find the problem..still happened..brought it on 4 other occasions to vw mechanics..still find no problem..again Vw dealer same answer..I am a 73...
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Anonymous
Jasper2

Your car's warranty was up long ago. Nothing is warranted forever. Your car is over 5 years old. I have 39,000 miles on my 2012 VW CC. I take it to an independent mechanic...

#1084216
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VW is keenly aware of its faulty window regulators on the EOS, yet will not take responsibility for its faulty production nor support an additional extended warrantee for repair beyond 2015. Nor will VW provide a channel for communication and process of customer...
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1.0
I liked
  • Considerate phone repwindow
#1083715
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Howdy I own 3 new beetles and all three have had steering rack lines fail. Why are these parts not stocked or sold, at the dealers parts department it shows the parts plain as day. but you can't buy them. Why should I have to buy a complete steering rack to solve...
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#1063337
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I was stunned by the recent VW Alltrack commercial on tv. It shows three young boys on bikes stopping at a huge puddle over the road, not daring to ride thru it. Then along comes a slightly older girl who flies right thru it. Commercial then runs on to show the new...
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#1053760
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I took my recalled 2009 EOS to VW Bethesda dealership on 5/9 . Not told in advance that if "software" failed, I would have to wait days (or weeks) for the ABS module that VW will have to replace. No Parts, no loaner car, demanded my car back in the same condition but...
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3.4
I didn't like
  • Lies
  • Poor customer servies
#1045692
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After several long months of waiting for an appointment turn in our TDI Passat, we finally were allotted a time on March 23, 2017 to turn in the car. Fortunately or unfortunately, as we waiting for our appointment we paid of the balance of our loan with Volkswagen...
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1.0
#1044944
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