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I had to call VW customer service cause we still haven't heard anything about a fix for the recall. We had to buy another car cause the VW was out of commission. I was finally able to get a claim number after I called in and the vehicle is at the dealership now. I was...
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#1146069
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I have been leasing my 2014 VW Passat TSI with for 3.5 years. My leasing experience was pretty good and m salesman was really awesome. I leased my car from Gaplin VW in Van Nuys, CA and felt really comfortable with my decision at that point in time. Throughout my...
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2.5
I didn't like
  • Poor decsion making to resolve issues with customers
  • Poor customer servies
#1130643
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My vehicle has been in and out of the shop since we had the last 4 years. The. It started breaking down on my wife on the freeway and we finally found out that it was the fuel pump module, we paid almost $500 to get it fix, then 2 weeks later it breaks down again. I...
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1.1
#1129044
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Volkswagen Of America - Froud

Volkswagen Of America
#1114455
Careful with this diler they gave me a car and now they take it away giving me a worse one. According to them they say that the car had greater damage and they signed for minor damage. Beware they are scammers. Especially Javier cared for him and Carlos
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Volkswagen Of America - Very understanding

Volkswagen Of America
#1111288
3.8
Details
Will contact me later Today or Monday
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Volkswagen Of America - Worse company EVER

Volkswagen Of America
#1090521
Don't trust them. They sell Junk ...and lie and will NOT stand behind there JUNK
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Volkswagen Of America - Bad car maker

Volkswagen Of America
#1086135
1.0
Details
The key immobilize problem sometimes work on and off
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Staff
Coatzacoalcos, Ver Noviembre 6 2017 Volkswagen International Volkswagen México Distribuidora Volkswagen de México,S.A de C.V. Por este conducto, estoy comunicando la mala experiencia de adquirir un Vehí*** Volkswagen; para lo cual empezare a comentarles detalles del...
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#1126767
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I purchased a 2018 Tiguan on September 28, 2017. I have never purchased a vehicle other than a GM and liked the Tiguan and the new warranty. After the purchase my credit union called me to inform of the shortage on the payoff. I contacted the dealership by phone...
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1.0
I liked
  • I am waiting to be contacted
I didn't like
  • Being lied to about product
  • No response
  • Poor customer servies
#1126266
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received a recall on a 2008 Touareg for fuel pump flange. Before I could get the vehicle to a dealership, closest is 60 miles, vehicle stopped and wouldn’t stop. Got to a local shop, after troubleshooting and calling VW they advised fuel pump had failed. There are 2...
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1.1
#1107665
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Having recently purchased a new Volkswagen, our experience with the selling dealership was dreadful. They were dismissive and questioning about or concerns regarding delivery inspection information and the way in which our new vehicle was received when delivered. The...
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Anonymous
Jasper2

Just how were you "damaged?" What were the accessories? Mats? First aid kit? Did you want these gift wrapped?I could understand that you thought things should have been ar...

1.0
I didn't like
  • Customer care
#1100207
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I was billed for CarNet on a vehicle that was traded in. My rep at the dealer said everything would be cancelled because they turn in the vin number to VW. NOT TRUE!!@ I was just billed 199 for the CarNet automatic subscription. I called the day it was posted to my...
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1.0
I didn't like
  • Service supervisor and his excuse
  • Custimarer care
  • Customer service experience
#1095851
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What a shame... they force me to give my car back because of there lying and scaming. Said if there is no fix you are going to HAVE to give it back . Well i give it back the all of a sudden have a fix...WONT LET ME BUY MY CAR BACK. No bad VW screwed me over twice....
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Anonymous
Anonymous

VW told me that on the phone, and that was a recorded conversation.

Anonymous
Anonymous

Exactly who told you that you HAD to turn in your VW? I still have mine, and I love it and am keeping it.

1.0
#1090335
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I am a very disgruntled owner..as soon as I paid off the car..my problem is a stalling car..brought it to VW dealer couldnt find the problem..still happened..brought it on 4 other occasions to vw mechanics..still find no problem..again Vw dealer same answer..I am a 73...
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Anonymous
Jasper2

Your car's warranty was up long ago. Nothing is warranted forever. Your car is over 5 years old. I have 39,000 miles on my 2012 VW CC. I take it to an independent mechanic...

#1084216
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