Volkswagen Of AmericaComplaints and Reviews

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1.8 Based on 51 reviews
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Been in contact with w VW dealers about my TDI and if they are interested in keeping me as a customer after the buyback. Both dealers Boardwalk and Stevens Creek seemed indifferent about the situation and gave me the 800 number. Was dissapointed in the response. I guess if commission isnt involved they dont want to waste their time Fyi Tom Baca

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Volkswagen Of America - Review in Dealers category
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I returned my lease and a a few weeks later I got a bill for $1800 including a disposition fee even though I purchased a more higher expensive model! They never sent an inspector to my home and the only problem we had was over mileage also a small dent in the rear plastic under the bumper. They charged me for everything they can think of, this is outrageous I need to get most of these ridiculous charges off me so I can afford to pay for it. Read more

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Hallmark VW Franklin Tn. As a corporate you guys need to send out people to check your franchise and see how they are treating your customers not the owner of the dealership. I have had a few dispointed isssue with this dealership refusing to help or wanting to assist me when I go to this dealership. It was so bad the last time that I had to speak up in front of another customer because I had no choice it was quite embarrassing and seem very... Read more

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2006 Jetta 2.5 66,000 miles, 1 owner & garaged. I find this extremely disappointing at such low mileage & care given to Jetta. Top it off, The A fell off trunk logo & now I drive a JETT?!

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I would like to express my complete and utter dissatisfaction with my vw dealer and customer service. We have a 2014 Passat with 13k miles. We purchased the vehicle 25 months ago and has been serviced exclusively at stokes Volkswagen in North Charleston, sc. we went for the oil change a few weeks ago and next thing we knew we had a 2 hour software update. An inconvenience for sure,but That's not even the issue. Yesterday Morning our car wouldn't... Read more

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Why brand new vehicle are consuming lot of oil.

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I bought a volkswagen beetle 2013 convertivle red from Archer volkswagen June 25 2016 and Sept 11, 2016 the transmission went out and found out it was leaking oil , pick car back up from volkswagen on sept 28. 2016 and car was shaking and service light came on and now check engine and it making loud noise the car is pretty on the outside and a Lemon.... bad part about it I pay $23,000 cash for the car. Single mothers dream is to buy a junk... Read more

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Run from vw, vw finance and bert smith vw. I had a leased jetta that i got first hand experiance what the company was like. Liars, cheaters and add thiefs to the list.

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The finance dept was unprofessional and Melissa at x 5023 was so appalling. She told me i wasnt a customer and that my husband was. He financed the car for me and i make the payments. My car has been in the shop 16 times. (No Joke) It is two years old now. Tour left on hold 45 minutes and told false information. I will pay off the car andnever go back.to them.

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I purchased a 2013 VW CC new from a dealer in Greeley Co online. It is now 3 years later and 69K miles. First, I am on my 3rd set of tires including OE, due to excess wear on the inside of the tires, rotated accordingly. -$1700 and counting. Clear bra is peeling back, -$200 to replace. Dash surface near key port, peeling back for no particular reason. Lastly and the last straw, I was just informed by the VW dealer where I live that the... Read more

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