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We purchased our 2010 VW GTI from a family member a few months after it was purchased from a Dealer. Any letters noticing extended warranty items, therefore, were sent to the original owner. Without knowledge of the extended warranty, we took the car to a local...
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2.4
I liked
  • I am waiting to be contacted
I didn't like
  • Customer service
#830443
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I cannot complain about the VW automobiles because in my opinion they are the best of the best, however, the customer service sucks! I don't know if it is only here in Alabama but because of the customer service I decided not to buy again a VW. The sale representatives...
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1.7
#829031
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2012 Volkswagen Passat Review

I want my money back from the recall on a 2012 passat
#818463
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We purchased a 2015 Beetle with the "premium 8" radio and a backup camera. The image for the camera is so dark as to be virtually unusable. I consider this a safety issue and have had it to the dealer twice. They have no solution so they called VW Tech Support who...
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1.0
I liked
  • Dealer service
I didn't like
  • Vw tech support
#812360
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We went to a VW in our area 100 Neptune Ave. Sadly I had a terrible experience. We loved the Jetta SEL fully loaded. We left a $500.00 down payment just in good faith while he checked credit due to the late afternoon. We really wanted a different color than what was...
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2.2
#809110
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2010 Volkswagen Jetta Tdi Review

I own a 2010 Jetta TDI. The dealer I take the car for service to told me that while Volkswagen recommends an oil change every 10,000 miles they recommend every 5,000. I am hearing that every 10,000 miles is more than adequate. Am I being scammed?
3.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Staff
#808816
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I bought a 2009 Honda Civic from Alamo Height dealership and a month later I was having several issues; grinding brakes, very low oil level, low tire air pressure and engine noise. Today I went back to dealership to ask for help fixing the problems and manager Frank...
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2.0
#807038
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My wife and I received a call from the Bremerton,WA. PARRVOLKSWAGEN(1-29-16), stating they saw our car request through the Navy Federal Credit Union. So they stated that they had the car we were looking for and asked how soon could we come and look at it, which we...
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h.kitchener
h.kitchener

Don't blame the dealer. Blame yourselves for falling for a scam. And, you actually bought a car from them!!!

I didn't like
  • Note receiving any call backs or updates of car upgrades
#806265
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Hi there VW, In late 2014 (November) I bought a Volkswagen Jetta TDI 2010. I've had to have numerous repairs, but two stand out in particular, both of which I'm seriously upset about. First, the air conditioning system on my car had to be replaced almost immediately...
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1.0
I didn't like
  • Service experience
  • No response
#798822
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On September 10, 2015, I took my car to Volkswagen Downtown to have my check engine light check. I was taken care of by service advisor 5206 Danny Jose chavar. When the service was completed I picked up my car, and I was advised that the check engine light was on due...
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#797059
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