Anonymous
map-marker Saint Louis, Missouri

Car scratched

I left my new vw taos at Auffinberg in O'Fallon il on Sunday to get a remote start put on and when I got it back the passenger side door was scratched. My husband called and they are saying they didnt do it of course. They also had me pay for a,new key fob that wasn't necessary but didn't take blame for that either. NOT HAPPY
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Terry L Tii

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Verified Reviewer
| map-marker Chattanooga, Tennessee

Servicing my VW

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Volkswagen Of America - Servicing my VW

When I bought my VW, it was because I got nothing but bad service from Nissan. I was promised better service by the VW service manager, but low and behold, it is no better.

I called due to a warning light coming on and off. I called on Monday to get my Alltrack in, and I was told the earliest we can get you in is on Wednesday. So, after booking the appointment, I was told by the service rep, that they are running 24-48 hours behind schedule, and they would probably get to my car on Thursday or Friday! How is that an opening on Wednesday?

Anyway, VW makes it virtually impossible to have a job and fitting in your services needed on their time schedule. Anyway, I searched the internet, and found a European mechanic that told me to bring my car in on Tuesday.

I cancelled my Wednesday - Friday appointment at the dealer, and I wont bother them again. Once you have bought their product, you are just another customer and will have to wait like everyone else.

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Pros:
  • Getting a decent car at a decent price
Cons:
  • Getting serviced at the dealer is non existent

Preferred solution: Nothing

User's recommendation: If you choose to buy a VW, make sure you know of another mechanic because if you need service at VW, it’s like taking a chance at the lottery.

Richard Krapf

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Verified Reviewer
| map-marker East Rochester, New York

Misleading and deceptive web site

Updated by user Sep 25, 2023

There was no response from Volkswagen

Original review Aug 26, 2023
Researched ID.4 electric suv, AWD S Pro Plus. Website showed lease special of 319 month until September 5th. Went to dealership and it was pointed out that price was only available for the bottom of the line model, but on vw site is makes it look like its for the high end version. Wasted time at dealer and wont be back. You would think vw would have learned something from the trouble they got into after deceiving people with false emission claims a few years ago. disappointed in this company
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Pros:
  • Nicecars
Cons:
  • Misleading and deceptive advertising

Preferred solution: Price reduction

User's recommendation: Look at web site very closely before you waste time visiting a dealer

Anonymous
map-marker Schenectady, New York

I paid my 2017 vw golf in May 2023. I expected to get my title automatically but I didn’t. I’ve called twice now but no title yet.

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VW use to be a good company but not anymore. When I got my new car there were problems right from the start. I ended with a new engine within a few months. That was monumental because no one would listen to me or the car. After someone did recognize there was a issue and gave me a new engine, no one would speak to me. I guess it was my fault. All I know Ill never buy another VW again.
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User's recommendation: Don’t buy a VW

Jeremy G Blw

2 months without a car. Waiting for a bumper.

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Its unacceptable. No bumper replacement 2 months without a car. Not happy at all. I run a business better than this. Unacceptable.
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Loss:
$5
Pros:
  • Great cars
Cons:
  • Poor service

Preferred solution: Price reduction

Vinnie R Euu

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Verified Reviewer

Oil use

Oil use on new tiguan. Vehicle used 5 qts oil in 9500 mules. Have received very bad service regarding this problem. I spend too much time at dealership with no resolution!!!
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Loss:
$40

Preferred solution: Problem resolved

Stephen A Gwa

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Verified Reviewer
| map-marker Mckinney, Texas

VW neglecting their VW Jetta owners who need parts to fix their vehicles

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My 2021 VW Jetta has sat at a collision center for nearly 6 months as I wait for a front end impact bar. It turns out, VE only receives enough for new vehicles. Stop neglecting your responsibilities to ALL your customers and get another supplier who can meet these demands. In other words, live up to your brand name and claims.
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Loss:
$4000
Pros:
  • Safe vehicle and drives great
Cons:
  • Spent thousands on a rental waiting for six months for a sin part

Preferred solution: Deliver product or service ordered

User's recommendation: Buy a Japanese made car where they know how to be responsible.

Anonymous
map-marker Newark, New Jersey

Car problem

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Horrible company,horrible car ones they sell you car they dont care anymore. Less than a year engine must be replaced in car
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Anonymous
map-marker Underwood, North Dakota

Need some coupons

It would be nice to have coupons once in a while for the service because everything is so over priced ortherwise service is good
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Anonymous
map-marker Lake In The Hills, Illinois

Warranty

Volkswagen Of America - Warranty
Volkswagen Of America - Warranty - Image 2

The vehicles are great,its the sheisty salesmen. They up sale you products with hidden verbiage small print loopholes.

When you try to utilize the extra things you paid for or is paying for ,you won't be able to all they do is try to squeeze more money out of you. Your paying extras for things you can't utilize or actually need to begin with. Like warranties and protection. Be very careful what you purchase aside from the initial vehicle.

Their all liars and con men ,trained to deceive and manipulate the unsuspecting consumer.

Volkswagen of downtown Chicago is full of slick moving con men. Don't buy the warranties they try to sale you

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Denise N Obi

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Verified Reviewer

Unhappy customer

First of all I would like to say I have purchased 4 Volkswagens from this dealer, Dean Team at 15121 Manchester Road, Ballwin, Missouri, and several family members have purchased numerous cars as well. My current car is a 2012 Volkswagen Beetle.

While my car was under warranty I brought it to the service department with the same problem I am having now, the drivers window will not close the final 2 inches for a complete closure.Of course at that time they couldnt find a problem. I guess they thought I liked driving 45 minutes to be told no problem. Over the years the same problem would come and go. Now its back to happening most of the time, and since the car is not under warranty anymore I talked to the service person who talked to his manager and was told its to old for them to help monetarily with the repair.

Scott and Eric are these employees. Im a senior citizen that cant afford costly repairs but this must get fixed.

I was informed customer loyalty for the past 21 years should amount to something, they said sorry. Please help me understand why that your company doesnt appreciate customer loyalty and willing to help.

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User's recommendation: After 21 years as a loyal customer will not purchase another car from them

1 comment
Guest

buy american! and get an extended repair warranty!!

Anonymous
map-marker San Jose, California

VW warranty coverage

My e-Golf is in the shop at the dealership due to a battery failure on one of the modules in the main battery. The process to get the parts and to get the VW engineer to come down to my dealership to participate in the repair will likely take up to 1- 2 weeks. The repair will be totally under warranty, but the loss of a vehicle is not being taken care of by VW and the dealership has no loaner car service. I called the customer care number and got no help from VW.
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User's recommendation: call around dealerships before you turn in your electric cars.

Venessa B Alg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

2022 Voltswagon Tiguan a lemon

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Volkswagen Of America - 2022 Voltswagon Tiguan a lemon
Volkswagen Of America - 2022 Voltswagon Tiguan a lemon - Image 2
I purchased a Voltswagon Tiguan from Sunrise Voltswagon. So many issues but the major one is that the exhaust light came on in my vehicle I took it back to Sunrise Voltswagon. They kept the vehicle for one month to resolve the issue. To my surprise the exhaust light is on again. The customer service is horrible and uncaring.
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Loss:
$300
Cons:
  • Poor customer service

Preferred solution: Price reduction

User's recommendation: I would not recommend

Anonymous
map-marker Plano, Texas

False advertising

There are several Volkswagon dealers in the US that are advertising on their websites that the VW Taos comes with an automatic lift gate. IT DOES NOT.
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User's recommendation: Check before you buy.

Camille R Yum

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Verified Reviewer

Car repairs

Hello Volkswagen,

I am writing to make a complaint about my 2013 Volkswagen CC. I purchased this vehicle since 2015.

Ever since I purchased this vehicle several events have occurred to cause me to believe that someone has a duplicate key to my vehicle. I tested this theory several times where I have locked my vehicle and checked it several times to make sure that it was locked. When I returned to my vehicle, I have had items in vehicle that looks to be purposefully out of place not in the places where left it. Other things that had also happened is my car tires being tampered with and the air pressure being down after I have had full tire services, the service lights on my vehicle coming out when my vehicle has been fully services.

I took my vehicle to the Volkswagen dealership to have the locks chanced and still these occurrences are still happening. Last March in 2022, I finally paid off for my vehicle and it was fully serviced when it was tampered with causing me to take it in for a full engine service repair. Now, almost a year to the date I just had an oil chance and my vehicle serviced and yet the engine light is back on after someone has tampered with my vehicle. These occurrences have cost me thousands of dollar because I have to take my vehicle in to be serviced after it has been tampered with when it was already fully services.

I can not afford for this to keep happening because I have been taking very good care of this vehicle and for someone to access it when they feel like it because they have a duplicate key it very unfair and not right. I would like some kind of compensation or some assistance with these repairs that clearly is not of my fault.

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Preferred solution: Full refund

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