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Volkswagen Of America in Herndon, Virginia - Service very poor

Dealer and vw refuse to perform evaluation after diesel refit, required to pay
1.0
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Discounts and Special Offers
Diversity of Products or Services
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Warranty
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#1316821
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Volkswagen Of America in Rochester, New Hampshire - Intake manifold recall

I had the intake manifold recall serviced. Unfortunately the part failed again. I brought my car to VW service and I was told that the part Was not covered for rerepair. I don’t understand how it’s not covered when the replacement part malfunctioned due to a faulty part. Please help me with this problem.
#1314372
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I have a VW Passat Turbo 2009 (bought new in July 2010) from King VW in Frederick , MD. VIN WVWJK73C89P058861, new. I use it for short drives and have only 43,oo miles on it and always maintained exclusively by VW King. The inside and outside looks like new and it was...
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Anonymous
Anonymous

Not a safety issue and the car is 9 years old. Out of luck, live with it or walk.

4.5
I didn't like
  • No consideration of what i consider a safety issue
#1302562
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We keep our cars up to date and well kept. Our car burned through so much oil, that the engine just shut down and stopped working. Volkswagon does not care and will not help out AT ALL. I would NEVER buy another Volkswagon product again. They do not stand by their own...
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Anonymous
Durpa

So where in all of this do you take ANY responsibility as the operator? They give you lights and gauges to determine when your oil is low. Did you not see them right in front ...

1.1
I didn't like
  • There was no effort to help
  • Poor decsion making to resolve issues with customers
#1302031
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just spent one and a half hours driving to and from Stone Mountain VW dealership from downtown Atlanta to see a car they listed on their internet site. I had called that morning to confirm the car was available. Salesperson Tony confirmed it was and urged be to come...
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3.7
#1300077
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Owner of 2012 VW Passat. It recently died/stalled on freeway, had to have it emergency towed to closest auto repair facility(Not a VW Dealership). Had repairs made, using OEM factory parts per the Pzev Warranty coverage. Now VW Customer Care is saying, even though I...
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SilkyGrasshopper652
SilkyGrasshopper652

Telling you the warranty is void unless you use only their dealers service is against the law.

#1299159
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Volkswagen Of America - I never had worst customer support then from VW

Today i placed a call to Customer Support to check a status of my Case. Automatic system ofered me call back due to uncharacteristic huge calls traffic. I was promissed to get call back between 1H:40M to 2H:39M. I actually got call back in 3 hours and immefeatelly was placed by system on hold. After waiting for 30 mins, I hanged up. Came back home. Called again. After waiting for an hour I again dropped and decided to text about my horrible experience.
1.0
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Customer service
#1295077
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Volkswagen Of America - Service issues

Sent my 2013 jetta in for repairs because the key kept getting stuck..Now they telling me my horn or alarm no longer works. ..it was working before it left on the tow truck
#1293847
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I purchased a certified pre-owned VW CC from Larry Miller Toyota. I found out that it was in an accident prior to me Tony aunt I spoke with Larry Miller VW and certain issues were addressed but the accident was not I have been fighting with them for over a year and now...
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1.0
#1290924
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I have a certified VW that I have taken in to Larry Miller VW in Arizona they have addressed a couple of my issues but I have been blown off several times and now they are Under New Management and I'm not sure what to do about the other issues. The car was in an...
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#1290916
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