Volkswagen Of America Contact Information

Toll-Free Number:

  • (800) 822-8987 3800 Hamlin Road Auburn Hills, MI

Customer Care:

  • (800) 822-8987 3800 Hamlin Road Auburn Hills, MI

Volkswagen Credit:

  • (800) 428-4034 PO Box 3 Hillsboro, OR
  • (800) 521-0171 PO Box 5215 Carol Stream, IL

VW 24-Hour Roadside Assistance:

  • (800) 411-6688 P.O. Box 9145 Medford, Massachusetts

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Currently you can call only US numbers.

Headquarters Address:

Volkswagen of America, Inc.
2200 Ferdinand Porsche Drive
Herndon, Virginia 20171
United States

Other Info:

8 a.m. to 9 p.m. EST
Monday – Friday

Social Networks:

Summary of Volkswagen Of America Customer Service Calls

351 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
03:46 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Volkswagen Of America to Ask about:

Staff:

  • “I am having problem getting my 2015 Volkswagen Passat serviced from a recall”
  • “I took my Volkswagen 2014 Passat TDI N4 service action 23 Z3 Volkswagen dealer says they know nothing about it that's dose of both Wagon in Cincinnati”
  • “Tech service problem”

Payments and Charges:

  • “Cannot remove charger”
  • “One of your new cars was stolen from the Benicia California holding Dock. The driver of the stolen car was arrested after having totaled my car. I need to speak to someone in charge to find out the procedure for getting reimbursed for my loss.”
  • “Im trying to pay my bill im ome day behind and now your charging me double”

Request for Information:

  • “Question regarding timing chains 2010 be Vw Jetta”
  • “Oil temperature degrees popped up rising question”
  • “Purchasing questions”

Product/ Service:

  • “Repair issue with Audi Q7 (Add Blue System)”
  • “Broken mirror toggle”
  • “Broke down vehicle”

Return/ Replace:

  • “Car issue with battery replacemen5”
  • “Return call”
  • “2017 Golf needs replace breaks not even 1 yr old”

Cards:

  • “Money being taken from debt card”
  • “Card”

Account:

  • “Account details”

Shipping and Delivery:

  • “My car has been there since 5 23 have not got my car back was told that my car was ready and ready to pick up by Monday or Tuesday never got a reply and I found out my car is not ready and they have to do this that in the third and I need to find out”

Employment:

  • “No one is doing their job”

Other:

  • “Issues with a car maker”
  • “Get information”
  • “Ongoing issues with Jetta hybrid”

Volkswagen Of America Rating Stats

1.9 out of 5 stars
based on 119 reviews
See all 306 reviews reviews

Rating stats

  1. 62 reviews
  2. 29 reviews
  3. 16 reviews
  4. 6 reviews
  5. 6 reviews

Rating trend

About Volkswagen Of America

Top 5 Volkswagen Of America Services

Customer Care, Car Repair, Repair, Replacement, Auto Leasing

Top 5 Volkswagen Of America Products

Warranty, Commercial, Car Warranty, 2014 Passat Car, 2015 Golf Tdi Car

Top 5 Likes about Volkswagen Of America

I am waiting to be contacted, Vw german ingeniering, Like the design of the car, Lady on customer service line, Vw engineering

Top 5 Dislikes about Volkswagen Of America

Poor customer servies, Service experience, Poor decsion making to resolve issues with customers, Custimarer care, Being lied to about product

Summary

Volkswagen of America (VWoA) is the subsidiary of the German Volkswagen automobile company based in the United States. The affiliate was formed in Englewood Cliffs, New Jersey in April, 1955. the company aimed at standardization of dealership services in the United States. In 2007, the company moved its headquarters to Herndon, Virginia. Volkswagen plans to erect a manufacturing plant on the territory of the United States. The reasons for this are very high cost of workforce in Germany and the weak US dollar.

Volkswagen of America maintained one plant in the USA in 1970's and 1980's based in New Stanton, Pennsylvania, but in 1988 it was closed. Among the latest models designed by the company are Rabbit, Passat, and GTI.

Volkswagen Of America reviews and complaints

Volkswagen Of America is ranked 57 out of 1066 in Auto category

Payment Methods

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Volkswagen Of America Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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