Volkswagen Of America Phone Numbers and Emails

Toll-Free Number:

  • (800) 544-8021
    3800 Hamlin Road Auburn Hills, MI

Customer Service:

  • (800) 544-8021
    3800 Hamlin Road Auburn Hills, MI
  • (800) 822-8987

General Info:

  • (800) 521-0171
    Question about Lease-end Services

Sales/ Reservations:

  • (800) 428-4034
    Volkswagen Credit

Technical Support:

  • (800) 411-6688
    24-Hour Roadside Assistance

Volkswagen Of America Email:

Accounting/ Billing
Request for Reimbursement
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Volkswagen Of America Contact Information

Volkswagen Of America Website:

Volkswagen Of America Online Chat:

Corporate Office Address:

Volkswagen of America, Inc.
2200 Ferdinand Porsche Drive
Herndon, Virginia 20171
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 9:00 pm EST


Additional Addresses:


Volkswagen Chattanooga

Assembly Plant

7351 Volkswagen Drive,

Chattanooga, TN 37416, US


Customer Relations and

After Sales Support Center

3800 Hamlin Road,

Auburn Hills, MI 48326, US


Volkswagen of America, Inc.

Attn: Campaign Reimbursement

3800 Hamlin Rd, Auburn Hills, MI 48326


Volkswagen Credit

PO Box 3, Hillsboro,

OR 97123-0003, US


Volkswagen Credit

PO Box 5215 Carol Stream,

IL 60197-5215, US


VW 24-Hour Roadside Assistance

P.O. Box 9145 Medford,

Massachusetts 02155, US


Volkswagen Customer CARE

3800 Hamlin Road

Auburn Hills, MI 48326-2829, US


500 Clipper Dr, Belmont,

California 94002, US

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Volkswagen Of America Rating Based on 207 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Discounts and Special Offers
Website

Rating stats

Rating trend

Summary of Volkswagen Of America Customer Service Calls

1.2K TOTAL
CALLS
04:15 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Volkswagen Of America Customer Service?

Request for Information Question:

  • “Recall question”
  • “Need information on deposit made on an e car”
  • “Care package 2 question”

Staff Question:

  • “Bad customer service”
  • “Poor customer service”
  • “Service issues”

Product/ Service Question:

  • “Radio is broken”
  • “Broken fuel system”
  • “I have an old VW board game, would like to contact the person who would be interested in having it! It is a piece of the Volkswagen's history!!”

Payments and Charges Question:

  • “Car payment”
  • “Paying my bill”
  • “Charger”

Return/ Replace Question:

  • “Washer fluid replacement”
  • “Changing radio need code”
  • “Replacement key”

Employment Question:

  • “Pay off amount”
  • “Payoff car”
  • “Dealership payoff”

Account Question:

  • “Cannot set up password and billing”
  • “Can't set up a password for VW Car net”
  • “WiFi password”

Shipping and Delivery Question:

  • “Courtesy vehicle delivery question”
  • “I've never received my pink slip”
  • “Didn't receive the proper service specified on my warranty contract”

Refund Question:

  • “Refund”

Cards Question:

  • “Money being taken from debt card”
  • “Card”

Activation/ Cancellation Question:

  • “Accidentally paid on Volkswagen credit need to cancel”
  • “Care program cancellation verification”

Other Question:

  • “Radio”
  • “Car”
  • “From me and lost her key. Local dealers won't help us. Had AAA call the dealer but they won't give them the code. Tell us 3 to”

About

Volkswagen Of America Warranty
Volkswagen, Santa Monica, L.L.C. Introducing The People First Warranty. Power to the volks. Every Volkswagen is designed with quality in mind. So Volkswagen Of America's' 6 years/72,000 miles (whichever occurs first) New Vehicle Limited Warranty isn't just extensive, it's proof of Company's confidence. Remainder of warranty coverage transfers to subsequent vehicle owner. The remainder of the vehicle's warranty coverage transfers to the new owner at no cost to The User of Website There are a lot of good bumper-to-bumper warranties out there. Claim based on manufacturers' published data on length and transferability of car and SUV Bumper-to-bumper/Basic warranty only. Not based on other separate powertrain or other warranties. Check out the warranty booklet below to view important exclusions, limitations, and details. Powertrain components are covered by the limited New Vehicle Limited Warranty.
To read more: http://www.vw.com/warranty
Volkswagen Of America Terms of Service
Thank The Client of Volkswagen Of America for visiting Volkswagen Of America's' Website. Please read carefully the following legal agreement before using this Website. By using this Website, The User of Website signify The Client's assent to these terms of use. If The User of company services do not agree to these terms of use, please disconnect from and do not use this Website. Neither the Website nor any element thereof, including, without limitation, text, graphics, images, or other materials, may be copied, repurposed, uploaded, posted, transmitted, or redistributed, except that The User may download one copy of such materials to The User's individual computer solely for The Customer's personal, non-commercial use only (which also excludes any use by any governmental, educational, charitable, or other institutional use that is not strictly a personal use by The Customer, provided that all copyright and other proprietary notices appearing on such materials are strictly preserved without any alteration, modification, or obfuscation.
To read more: https://www.vw.com/terms/
Volkswagen Of America Privacy Policy
It is Company's sincere hope at Volkswagen of America, Inc. ("Volkswagen") that what is now a purely digital relationship will evolve into a more personal one. The Customer's privacy is important to The Company To better protect The User's privacy Website provide this Privacy Policy, which explains Volkswagen Of America's' information practices across all of Volkswagen's websites and digital properties, including mobile versions of Company's site and mobile applications (each a "Volkswagen Property" and collectively, the "Volkswagen Properties"). The User's use of any Volkswagen Property constitutes The Customer's agreement to the terms of this Privacy Policy. When The User of Website visit the Volkswagen Properties, The Company may collect certain personally identifiable information The User choose to disclose to www.vw.com such as The User's name, postal address, telephone number, date of birth, and email address.
To read more: https://www.vw.com/privacy/
Top Volkswagen Of America Services

Customer Care, Car Repair, Repair

Top Volkswagen Of America Products

Warranty, Commercial, Car Warranty

Volkswagen Of America Pros and Cons

Pros: I am waiting to be contacted, Like the design of the car, Vw german ingeniering, Vw engineering, Lady on customer service line

Cons: Poor customer servies, Custimarer care, There was no effort to help, No response, No care at all for customers

Related Companies

Porsche Automobil Holding Se, Audi, Porsche Cars North America, Volkswagen, VW Credit

Summary

Volkswagen of America (VWoA) is the subsidiary of the German Volkswagen automobile company based in the United States. The affiliate was formed in Englewood Cliffs, New Jersey in April, 1955. the company aimed at standardization of dealership services in the United States. In 2007, the company moved its headquarters to Herndon, Virginia. Volkswagen plans to erect a manufacturing plant on the territory of the United States. The reasons for this are very high cost of workforce in Germany and the weak US dollar.

Volkswagen of America maintained one plant in the USA in 1970's and 1980's based in New Stanton, Pennsylvania, but in 1988 it was closed. Among the latest models designed by the company are Rabbit, Passat, and GTI.

Volkswagen Of America reviews and complaints

Volkswagen Of America is ranked 65 out of 480 in Auto category

Area Served

USA

Payment Methods

American ExpressVISA

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