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Summary of Volkswagen Of America Customer Service Calls

201 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
03:50 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Volkswagen Of America to Ask about:

Staff:

  • “Issues with my car service issues”
  • “Service issues”
  • “Service department issues”

Payments and Charges:

  • “Billing”
  • “Late payment”
  • “Make a payment”

Return/ Replace:

  • “Car issue with battery replacemen5”
  • “2017 Golf needs replace breaks not even 1 yr old”

Employment:

  • “No one is doing their job”

Cards:

  • “Card”

Other:

  • “New car problems”
  • “Certificate of Origin”
  • “Defect with interior fabric on my Passat”

About Volkswagen Of America

Top 5 Volkswagen Of America Services

Customer Care, Car Repair, Repair, Replacement, Auto Leasing

Top 5 Volkswagen Of America Products

Warranty, Commercial, Car Warranty, Carnet Subscription, 2015 Jetta Hybrid Car

Top 5 Likes about Volkswagen Of America

I am waiting to be contacted, Vw german ingeniering, Lady on customer service line, Follow up, Dealer service

Top 5 Dislikes about Volkswagen Of America

Poor customer servies, Custimarer care, Service experience, Poor decsion making to resolve issues with customers, Phone call experience

Summary

Volkswagen of America (VWoA) is the subsidiary of the German Volkswagen automobile company based in the United States. The affiliate was formed in Englewood Cliffs, New Jersey in April, 1955. the company aimed at standardization of dealership services in the United States. In 2007, the company moved its headquarters to Herndon, Virginia. Volkswagen plans to erect a manufacturing plant on the territory of the United States. The reasons for this are very high cost of workforce in Germany and the weak US dollar.

Volkswagen of America maintained one plant in the USA in 1970's and 1980's based in New Stanton, Pennsylvania, but in 1988 it was closed. Among the latest models designed by the company are Rabbit, Passat, and GTI.

Volkswagen Of America reviews and complaints

Volkswagen Of America is ranked 512 out of 3748 in Dealers category

Payment Methods

American Express

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Volkswagen Of America Stats

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No calls for this period.

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