Contact Information

Volkswagen Of America Phone Numbers

Toll-Free Number:

  • (800) 822-8987 3800 Hamlin Road Auburn Hills, MI

Customer Care:

  • (800) 822-8987 3800 Hamlin Road Auburn Hills, MI

Volkswagen Credit:

  • (800) 428-4034 PO Box 3 Hillsboro, OR
  • (800) 521-0171 PO Box 5215 Carol Stream, IL

VW 24-Hour Roadside Assistance:

  • (800) 411-6688 P.O. Box 9145 Medford, Massachusetts
  • (310) 829-1888
  • (800) 544-8021
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Volkswagen Of America Chat:

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Headquarters Address:

Volkswagen of America, Inc.
2200 Ferdinand Porsche Drive
Herndon, Virginia 20171
United States

Other Info:

8 a.m. to 9 p.m. EST
Monday – Friday

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Summary of Volkswagen Of America Customer Service Calls

04:08 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Volkswagen Of America to Ask about:

Staff Question:

  • “Need to know the next service date”
  • “Bad customer service”
  • “Dealer did not accept vw service credit card” , Review # 1474024

Request for Information Question:

  • “Questions and complaint”
  • “Complaint about a dealership” , Review # 1462893
  • “Concern”

Product/ Service Question:

  • “Catalyst System”
  • “I believe i was sold a lemon..2019 wolfsburgh passet heater motor reolaced..fuel pump repkaced. Windshield wiper broken only 2000 miles on it”
  • “Broken Gas Door”

Payments and Charges Question:

  • “Cannot remove charger”
  • “One of your new cars was stolen from the Benicia California holding Dock. The driver of the stolen car was arrested after having totaled my car. I need to speak to someone in charge to find out the procedure for getting reimbursed for my loss.”
  • “Im trying to pay my bill im ome day behind and now your charging me double”

Return/ Replace Question:

  • “Dealership will not return money” , Review #1439570
  • “Car issue with battery replacemen5”
  • “Return call”

Refund Question:

  • “Refund”

Account Question:

  • “Account details”

Cards Question:

  • “Money being taken from debt card”
  • “Card”

Shipping and Delivery Question:

  • “My car has been there since 5 23 have not got my car back was told that my car was ready and ready to pick up by Monday or Tuesday never got a reply and I found out my car is not ready and they have to do this that in the third and I need to find out”

Employment Question:

  • “No one is doing their job”

Other Question:

  • “Check warranty”
  • “Lost keys”
  • “Dash light went out”

Volkswagen Of America Rating Stats

1.9 out of 5 stars
based on 128 reviews
See all 328 reviews reviews

Rating stats

  1. 68 reviews
  2. 29 reviews
  3. 18 reviews
  4. 8 reviews
  5. 5 reviews

Rating trend

About Volkswagen Of America

Volkswagen Of America Warranty
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Top 5 Volkswagen Of America Services

Customer Care, Car Repair, Repair, Auto Leasing, Replacement

Top 5 Volkswagen Of America Products

Warranty, Commercial, Car Warranty, Carnet Subscription, 2015 Jetta Hybrid Car

Top 5 Likes about Volkswagen Of America

I am waiting to be contacted, Vw german ingeniering, Like the design of the car, Lady on customer service line, Vw engineering

Top 5 Dislikes about Volkswagen Of America

Poor customer servies, Service experience, Poor decsion making to resolve issues with customers, Custimarer care, Being lied to about product


Volkswagen of America (VWoA) is the subsidiary of the German Volkswagen automobile company based in the United States. The affiliate was formed in Englewood Cliffs, New Jersey in April, 1955. the company aimed at standardization of dealership services in the United States. In 2007, the company moved its headquarters to Herndon, Virginia. Volkswagen plans to erect a manufacturing plant on the territory of the United States. The reasons for this are very high cost of workforce in Germany and the weak US dollar.

Volkswagen of America maintained one plant in the USA in 1970's and 1980's based in New Stanton, Pennsylvania, but in 1988 it was closed. Among the latest models designed by the company are Rabbit, Passat, and GTI.

Volkswagen Of America reviews and complaints

Volkswagen Of America is ranked 59 out of 1167 in Auto category

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