I had a 2016 Jetta that I had 20K mileage over the lease. So I didn't want to deal with the dealership with the lease return and decided to contact Volkswagen credit directly to purchase the vehicle, so that I wouldn't have to pay the 20k mileage overage cost.
I secure the loan through VW credit for the purchase and I get a call from Travis the leasing manager at Clay Cooley VW Richardson. He says that I will have to pay the TT&L straight from my pocket if I purchase through VW credit. So I go to the dealership to execute the loan and roll in the TT&L. When I show up he is eager to show me a new lease, I told him I came to purchase and he claimed that If I lease another vehicle I would owe nothing on the old lease.
So since this was the reason I was going to purchase the vehicle to avoid the mileage charge on the old lease I went ahead and signed up for a new lease and I left happy.
Well surprise, I received an letter in the mail 3262019 that I owe $5K for mileage charge from old lease, I called VW credit and they claimed they don't do what I explained the dealership described. I call Travis the same day and he lied to me and claimed that no he only was talking about my last payment not any lease return charges. It makes me sick to my stomach and very angry that I was taken advantage of. I should have know better because when they typed up the new lease for the new car they put that my annual mileage was 5,000 per year and I had to have them correct and make it 15,000 miles per year.
If you use this dealership you better have every single item in writing.
It is a shame that these guys lived up to the old cliché of Car Sales are crooks. If you find a good dealer and sales person keep going back because they are few and far between.
Product or Service Mentioned: Volkswagen Of America Customer Care.
Reason of review: Not as described.
Monetary Loss: $5.
Preferred solution: Cancel the debt on Turn-in or cancel the new lease.