Not resolved
1.7
Details
Customer service
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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I cannot find US or Europe customer service email address or way to contact them directly with any electronic ways. Seems to me they are hiding.

They always pushing back to the dealer where I had a problem with. They are not willing to support. They told me when I got back my car with broken AC, which was working fine when I brought in I should be lucky noting else broken on my car, because I have to many miles in there.

Based on this I am already looking other brad where I hope getting better support and customer service. I was very loyal customer and even was planning to buy other VW, but after this I am ready to try other brand.

Product or Service Mentioned: Volkswagen Of America Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

I liked: Like the design of the car.

I didn't like: Customer service, No way electronic communication with vw usa or europe.

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