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Volkswagen Of America - 2018 tiguan was a courtesy car

I had bought a 2018 take 1 and they told me it was a one owner and I later found out that it was a courtesy vehicle that they give out to people that need their cars worked on they did not tell me this and I noticed a lag in the transmission shifting and when I got a check engine light I brought it in and they gave me a 2019 tayguan same model and it shifts smoother accelerates much better and I'm just really upset that they didn't tell me it was a courtesy vehicle and I was wondering if we can maybe there's any way you could help me help me out
3.2
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#1503640
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Volkswagen Of America - Warranty repair

The call disconnected when it was supposed to connect to a representative
#1503737
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I had a 2016 Jetta that I had 20K mileage over the lease. So I didn't want to deal with the dealership with the lease return and decided to contact Volkswagen credit directly to purchase the vehicle, so that I wouldn't have to pay the 20k mileage overage cost. I secure...
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Northeast Dallas, Texas
#1501451
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U.S. VW Dealers are as usual CHEATING. Theyre notorious for charging MSRP and in often add a Mark-Up Fee for the German built Golf R. And if u want a well made car you'll pay the premium. HOWEVER, VW N.America & Wolfsburg Hdqtrs are CHEATING when it comes to Service...
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#1495861
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Volkswagen Of America - Had to get rid of my car

My 4 year old car Wtf I just had to get rid off.. Al because I have been taking it in to vw dealership mechanics who could never tell me what the problem was nog the engine is dead after repeatedly tell them something was not right... After paying all all those visits and time off work I just need to hear frn someone who is willing to talk to me and ask what I want
#1489145
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Volkswagen Of America - Service complaint

Hello, Please call me back as soon as possible to give you the details end explain the experience i had at one of the VW dealerships. I would like to notify the headquarters first, then i plan to take the case to court and file a BBB complaint. Thank you
#1481078
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Volkswagen Of America - Dealer did not accept vw service credit card

Need to talk please , having issue using vw service card
#1474024
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Volkswagen Of America - Worst customer Service

Vw of America does not care who sells cars for them. I have Owned many new cars over the years and never had such a bad experience with vw of America and norm reeves vw dealership in Irvine. Ca
#1470640
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VW, it is very disappointing how much they don’t care about customers. My husband and I leased a new 2018 VW Tiguan on January 14th.2019. That vehicle had 11 miles on it when it was purchased. However, 4 days after I had to take that vehicle back to the service because...
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1.0
#1468004
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Volkswagen Of America - Unhappy customer

Bought a 2012 VW Tiguan from McKinney Dealership 2 weeks ago, for my daughter. Car broke down on hwy, had it towed to OKC VW Dealership, service tech informed us of spark plug and coil issues, approx. $380 plus $113 towing fee. Also tech informed us that these were easily caught in original dealership inspection. When the car was purchased, the dealership in McKinney boasted of their $1100 inspection that all of their cars go through before we can take ownership. When I questioned the McKinney dealership the sales associate denied stating this and the General Manager said it was a sales tactic. Very rude, condescending, etc. I have letters from the OKC dealership verifying the above. Can you please help us? my name is Ed Puskarich, cell 214-718-9963, email is EPuskarich@gmail.com. thanks for your attention
#1466586
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Contact Volkswagen Of America Customer Service

Mailing Address:
Volkswagen of America, Inc.
2200 Ferdinand Porsche Drive
Herndon, Virginia 20171
United States
Phone:
(800) 822-8987
All Volkswagen Of America Contacts

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Volkswagen Of America - Lack of follow up by service manager and vw of America. Customer service.

I was told front tires had to replaced after 15 k miles on my new car. The dealership norm reeves never told my ti rotate tire every 3k Miles. The delaership won’t take responsibility
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
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Price Affordability
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#1463867
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