Product: Volkswagen Of America Customer Care Clear all filters (0 of 31 reviews match)
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Volkswagen Of America - 2018 tiguan was a courtesy car

I had bought a 2018 take 1 and they told me it was a one owner and I later found out that it was a courtesy vehicle that they give out to people that need their cars worked on they did not tell me this and I noticed a lag in the transmission shifting and when I got a check engine light I brought it in and they gave me a 2019 tayguan same model and it shifts smoother accelerates much better and I'm just really upset that they didn't tell me it was a courtesy vehicle and I was wondering if we can maybe there's any way you could help me help me out
3.2
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Volkswagen Of America Customer Care
#1503640
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I had a 2016 Jetta that I had 20K mileage over the lease. So I didn't want to deal with the dealership with the lease return and decided to contact Volkswagen credit directly to purchase the vehicle, so that I wouldn't have to pay the 20k mileage overage cost. I secure...
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Northeast Dallas, Texas
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Volkswagen Of America Customer Care
#1501451
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Volkswagen Of America - Worst customer Service

Vw of America does not care who sells cars for them. I have Owned many new cars over the years and never had such a bad experience with vw of America and norm reeves vw dealership in Irvine. Ca
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Volkswagen Of America Customer Care
#1470640
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Volkswagen Of America - Unhappy customer

Bought a 2012 VW Tiguan from McKinney Dealership 2 weeks ago, for my daughter. Car broke down on hwy, had it towed to OKC VW Dealership, service tech informed us of spark plug and coil issues, approx. $380 plus $113 towing fee. Also tech informed us that these were easily caught in original dealership inspection. When the car was purchased, the dealership in McKinney boasted of their $1100 inspection that all of their cars go through before we can take ownership. When I questioned the McKinney dealership the sales associate denied stating this and the General Manager said it was a sales tactic. Very rude, condescending, etc. I have letters from the OKC dealership verifying the above. Can you please help us? my name is Ed Puskarich, cell 214-718-9963, email is EPuskarich@gmail.com. thanks for your attention
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Volkswagen Of America Customer Care
#1466586
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Volkswagen Of America - Lack of follow up by service manager and vw of America. Customer service.

I was told front tires had to replaced after 15 k miles on my new car. The dealership norm reeves never told my ti rotate tire every 3k Miles. The delaership won’t take responsibility
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
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Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
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Volkswagen Of America Customer Care
#1463867
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Volkswagen Of America - Failing Customer Care at Volkswagen USA

I've been trying to export my 2018 Atlas to Switzerland and I need to know how strong (in lumen) the LED headlights are. It's not stated in the owner's manual nor on any website. The official importer here is not getting any response through the official channel (some ticket system...) and the helpline in both USA and Canada will not step up their efforts to find this information. I've been unable to register my car for over 6 months and needless to say I am somewhat frustrated that VW is not helping in any way. Shame on you!
1.0
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Customer service
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Volkswagen Of America Customer Care
I didn't like
  • No response
  • Customer service experience
#1442694
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These events transpired between between Dec 20 -22nd 1. On my initial visit on Dec 20th the sales manager refused to meet with me when I asked to talk to him. 2. On Dec 20th, I discussed with Michael Ramirez a sale consultant about my interest in a car. I showed him a...
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Volkswagen Of America Customer Care
#1439570
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I have owned VW cars sir some 20 years, distinct models. The issue is the transformation from "fair service" dealerships into companies overcharging and using deceptive "up" selling services. I will not detail all the times I was victimized. just the latest issue: Of...
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1.6
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Volkswagen Of America Customer Care
I liked
  • Vw german ingeniering
  • German engineering
  • Vw engineering
I didn't like
  • Up-selling deception
#1394564
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To Whom It May Concern, My name is Jagoda Bankowski and I am the current owner of a 2009 VW Eos. I gave my car to the official VW dealer Winn Dealership Woodland Hills (where the car was bought) on July 24, 2018, where the car has been serviced throughout it’s...
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Volkswagen Of America Customer Care
I didn't like
  • Baaaaaaaaaaaad
#1381772
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Volkswagen Of America Products and Services Reviews

I was sent a letter from VW 30 days AFTER the deadline for previous owners to submit a claim. I have been getting the run-around ever since. I am considering starting my own suit because I am so upset by their tactics. They are a terribly unethical company. Karma will...
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1.0
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Volkswagen Of America Customer Care
#1378114
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