Product: Volkswagen Of America Customer Care Clear all filters (0 of 15 reviews match)
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Called today (05/17/2018) and spoke with Melissa after being on hold for more than 10 minutes. My issue was regarding online pricing via parts.vw.com vs dealership pricing and if dealerships set their own pricing or were they governed by VW HQ. The dealerships are...
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Volkswagen Of America Customer Care
#1258436
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I had to call VW customer service cause we still haven't heard anything about a fix for the recall.We had to buy another car cause the VW was out of commission. I was finally able to get a claim number after I called in and the vehicle is at the dealership now. I was...
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Anonymous
angry consumer

I too am having problems with the fuel pump module, but VW doesnt want to admit thats the problem cause they have no fix. Instead charged me $1100 for a tune up, that of cours...

Anonymous
Anonymous

Did you ever get your Volkswagen to help ou deal with your recall or the fuel pump ? I also have been given nothing but the run around . I’ve purchased two cars for on them Ne...

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Volkswagen Of America Customer Care
#1146069
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I purchased a 2018 Tiguan on September 28, 2017. I have never purchased a vehicle other than a GM and liked the Tiguan and the new warranty. After the purchase my credit union called me to inform of the shortage on the payoff. I contacted the dealership by phone...
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1.0
Product
Volkswagen Of America Customer Care
I liked
  • I am waiting to be contacted
I didn't like
  • Poor customer servies
  • No response
  • Being lied to about product
#1126266
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What a shame...they force me to give my car back because of there lying and scaming. Said if there is no fix you are going to HAVE to give it back . Well i give it back the all of a sudden have a fix...WONT LET ME BUY MY CAR BACK. No bad VW screwed me over twice. NEVER...
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Anonymous
Anonymous

VW told me that on the phone, and that was a recorded conversation.

Anonymous
Anonymous

Exactly who told you that you HAD to turn in your VW? I still have mine, and I love it and am keeping it.

1.0
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Volkswagen Of America Customer Care
#1090335
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Unbeknownst to us, we should have contact Volkswagen of America that we had paid of the balance - so ultimately its our fault according to them that the balance reimbursement would have to be processed separately from the payoff amount. That was on March 23rd, -...
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1.0
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Volkswagen Of America Customer Care
#1044944
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Volkswagen can build cars but are not smart enough to reset the site to get your settlement money.I inadvertently put my phone number in the site too many times due to the lack of clear directions. I got locked out and was asked to call the 800 number. Holy ***!!! I've...
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2.5
Product
Volkswagen Of America Customer Care
#1023845
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To whom it may concern.I have been waiting for vw to get back to us with an offer for our 2010 sport wagon for months. Our 2011 Golf was given an offer back in December. We filed a claim for our wagon 5 months ago(#161414113). My wife has called the settlement folks 4...
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1.9
Product
Volkswagen Of America Customer Care
I liked
  • I am waiting to be contacted
I didn't like
  • Being ignored by corporate
#998856
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Hands down the worst experience ever, I have been waiting to hear back from these incompetent imbeciles, they told me they would call me back at "their earliest convenience" the nerve of these idiots. I will never again buy or lease a VW, apperently if you call...
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Anonymous
Anon

Call a consumer reporter on the radio, or contact the attorney generals office. There's no excuse for settling the lawsuit and not paying what they agreed to (if they are not...

1.0
Product
Volkswagen Of America Customer Care
I didn't like
  • Service supervisor and his excuse
  • Vw failure to address this known issue
  • Custimarer care
#984826
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Volkswagen Of America Customer Care Review

Been in contact with w VW dealers about my TDI and if they are interested in keeping me as a customer after the buyback. Both dealers Boardwalk and Stevens Creek seemed indifferent about the situation and gave me the 800 number. Was dissapointed in the response. I guess if commission isnt involved they dont want to waste their time Fyi Tom Baca
2.4
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Volkswagen Of America Customer Care
#962767
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Hallmark VW Franklin Tn.As a corporate you guys need to send out people to check your franchise and see how they are treating your customers not the owner of the dealership. I have had a few dispointed isssue with this dealership refusing to help or wanting to assist...
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3.3
Product
Volkswagen Of America Customer Care
#955564
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