Volkswagen can build cars but are not smart enough to reset the site to get your settlement money. I inadvertently put my phone number in the site too many times due to the lack of clear directions.
I got locked out and was asked to call the 800 number. Holy ***!!! I've made 5 phone calls to these people and the best answer they have is for me to start a new email address in order for me to get my money, NO, wrong suggestion! This is downright laughable.
I was told to reset the page would be three days, that was three weeks ago. If you ever do get your money, I would suggest selling your Volkswagen and going with another manufacturer.
I can't wait for the dealership to beg me for all outstanding ratings the next time I have to go in for service, they are getting all terrible ratings regardless of what kind of job they did. REAL customer service is all but extinct in our country, sad!
Review about: Volkswagen Of America Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.