Ms. Libby A:
You tell me I need a lawyer to talk further with VW about this lemon you sold me, and have absolutely no clue about CA Lemon Law Statues?? For this I spent the past four days and four hours of my time on hold??? And you refuse to transfer me to your supervisor or customer retention department, and are not the regional customer care specialist for the CA region you are supposed to be in the first place??? Plus you have the unmitigated gall to hang up on me??? Considering the trouble VW is in (and rightfully so) for being lying, conniving sneak weasels I do not think you can be so cavalier in your demeanor and the lousy, nasty, bitchy customer service you provided (or more accurately did not provide) to me today.
Rest assured I will be following this complaint up the corporate ladder to the highest levels necessary,
and you will regret treating this "member of the Volkswagen family, whose satisfaction is important to us"
in the manner in which you did. I hope the call was recorded, so your supervisor (who I already have a call into) can hear how you talk, interact, and alienate your customers.
Reason of review: Bad quality.
Preferred solution: Free Extended warranty or Replacement due to CA Lemmon Law Statutes.