Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money

Update by user May 15, 2017

Parts arrived/installed. One full week; VW Customer Service did work to get the parts.

Update by user May 11, 2017

Dealership did provide a loaner car after visit today which makes the situation much better; parts still did not arrive. Car is with the dealer who is not the issue, the issue is Volkswagen, having an test for the recalled vehicle that appears to disable ABS when the car fails. Problem is with no parts available now for three days, a rental should have been offered when the car failed its test.

Original review posted by user May 11, 2017

I took my recalled 2009 EOS to VW Bethesda dealership on 5/9 . Not told in advance that if "software" failed, I would have to wait days (or weeks) for the ABS module that VW will have to replace.

No Parts, no loaner car, demanded my car back in the same condition but now brake light flashes. Breach of contract by the criminal VW. Amazing that VW has a recall and does not have the parts stocked locally nor does it even attempt to provide a loaner car for their opened ended completion date.

Unacceptable and possibly criminal fraud on VW's part by having a recall and not stocking parts. Maybe VW thought their "software" was so good it would fix a defective part...VW is good at those fixes.

Product or Service Mentioned: Volkswagen Of America Car Repair.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer servies, Lies.

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