Update by user Sep 05, 2014
I spoke to a customer service rep at VW America and I will receive a call from the regional manager Monday by 6pm EST. The rep stated I was barely outside my warranty and should get should help. Hopefully they will help me because I so disappointed in VW because I thought they stood behind their product.
Original review posted by user Sep 05, 2014
I have purchased a certified pre-owned 2010 Jetta 2 years ago from Atlantic VW in Islip NY. A week ago my touch screen premium 8 radio stopped working.
I took to the dealership and $150.00 later to be told radio is no good and needs to be replaced for $1000.00. I have never in my life heard of a radio just dying and there's nothing that can be done. I have been on many VW sites etc and it appears this is a common issue and I feel I am getting ripped off. The service tech stated he was not surprise and this type of stuff happens.
Every car previous to this one I have owned was brand new by other makers. I had a touch screen in my previous car and had that car for 4 years and never ever had any issues. I was told to get a VW because they are the best but at this point I am totally disappointed and would never recommend VW to anyone. There is only 50k miles on this car.
I will not pay that type money to replace a apparently defective system. I can be reached at firstname.lastname@example.org
Reason of review: Damaged or defective.
Monetary Loss: $1000.
Preferred solution: Replaced the radio at no cost..